mobile phone
4 Benefits of Mobile CRM
May 2, 2014
INFOGRAPHIC: The Bond Between Mobile and Social
May 13, 2014
Show all

Oxygen8 Improves Hermes Customer Communication

UK’s leading consumer delivery specialist selects Oxygen8 email solution to increase customer certainty and reduce enquiries into corporate clients whilst growing brand recognition.

Oxygen8 today announces that Hermes, the UK’s leading consumer delivery specialist, has selected its email solution, following a successful three-month pilot. Oxygen8 has implemented its email solution to help the consumer delivery specialist develop Hermes Parcel Manager, a free email service that notifies consumers when their local Hermes courier takes receipt of and delivers their parcel.

The solution will enable Hermes to provide delivery information to the consumer in conjunction with its clients, some the UK’s biggest retailers including River Island, Asda and Disney. The key objectives for Hermes during the campaign were to increase customer certainty and reduce enquiries as well as grow brand recognition.

Noel Kenningham, Head of Product Development for Hermes commented: “We work on behalf of most of the UK’s retailers, handling more than 190 million collections and deliveries each year. The aim of implementing Oxygen8’s email solution was to help us engage with the consumer directly to help reduce enquiries while also building brand recognition. We were keen to have an attractive, dual-branded email function and I believe that we have satisfied this with the work we have done with Oxygen8.”

Hermes will tie Oxygen8’s email solution to its real-time courier hand held terminal (HHT) scanning functionality, which provides information to say that a parcel has been received by the depot, creating a quick turnaround of information and resulting in an email promptly going out to the consumer.

“The whole process and portal is easy and straightforward to use and the turnaround time for getting the product live was very impressive.” Continued Kenningham.

James Harrison, UK Country Manager of Oxygen8 added: “We are delighted to be working with Hermes. Implementing our email solution has proven to be a great success for them so far, allowing them to meet their key objectives of providing the end consumer with timely delivery information to improve customer satisfaction and reduce enquiries and building brand recognition.”

Comments are closed.

Oxygen8 Group