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Oxygen8 Improves Hermes Customer Communication

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UK’s leading consumer delivery specialist selects Oxygen8 email solution to increase customer certainty and reduce enquiries into corporate clients whilst growing brand recognition.

Oxygen8 today announces that Hermes, the UK’s leading consumer delivery specialist, has selected its email solution, following a successful three-month pilot. Oxygen8 has implemented its email solution to help the consumer delivery specialist develop Hermes Parcel Manager, a free email service that notifies consumers when their local Hermes courier takes receipt of and delivers their parcel.

The solution will enable Hermes to provide delivery information to the consumer in conjunction with its clients, some the UK’s biggest retailers including River Island, Asda and Disney. The key objectives for Hermes during the campaign were to increase customer certainty and reduce enquiries as well as grow brand recognition.

Noel Kenningham, Head of Product Development for Hermes commented: “We work on behalf of most of the UK’s retailers, handling more than 190 million collections and deliveries each year. The aim of implementing Oxygen8’s email solution was to help us engage with the consumer directly to help reduce enquiries while also building brand recognition. We were keen to have an attractive, dual-branded email function and I believe that we have satisfied this with the work we have done with Oxygen8.”

Hermes will tie Oxygen8’s email solution to its real-time courier hand held terminal (HHT) scanning functionality, which provides information to say that a parcel has been received by the depot, creating a quick turnaround of information and resulting in an email promptly going out to the consumer.

“The whole process and portal is easy and straightforward to use and the turnaround time for getting the product live was very impressive.” Continued Kenningham.

James Harrison, UK Country Manager of Oxygen8 added: “We are delighted to be working with Hermes. Implementing our email solution has proven to be a great success for them so far, allowing them to meet their key objectives of providing the end consumer with timely delivery information to improve customer satisfaction and reduce enquiries and building brand recognition.”

cinzia cecchetto
cinzia cecchetto
Cinzia is the Group Marketing Coordinator for Oxygen8 Group. Born in Italy and holding a Master’s Degree in Strategic Marketing and Consulting, she’s perfectly placed to orchestrate transnational marketing activities. In 2012, she moved to England to begin a new academic and professional path abroad. She’s passionate about digital marketing, specialising in social media management and email marketing best practices.

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