An innovative new scheme has been implemented for reporting repairs in council houses, with SMS messaging at the centre of the scheme.
The new system allows tenants of Wolverhampton council houses to access an online account where they can make payments, check their rent accounts and report repairs to their landlords. Tenants who request repairs online will receive three automated text messages – the first to confirm their appointment; the second as a reminder the day before and the final text to let them know when someone is on their way.
Elias Mattu, Wolverhampton City Council’s cabinet member for leisure and communities said: “I think this is an absolutely wonderful idea. It will ensure residents know their queries are being dealt with and it will keep them informed about the progress of work being done.”
The new initiative provides tenants with excellent customer service, ensuring that clients know their queries are being dealt with and keeping them informed on the progress of the repair work. Over the last few months, more than 600 tenants and leaseholders have signed up to manage their details and accounts online.
SMS reminders will not only improve customer service, but will also reduce the number of appointments which are missed as a result of tenants being unaware of, or forgetting, appointment times. Mobile solutions such as this are on the increase, not only for SMS alerts but for use as promotional tools, subscription services and mobile payments, all of which are expected to see a huge rise in popularity in the future.