Oxygen8 Group Blog

January 15, 2014

INFOGRAPHIC: 6 Customer Service Trends for 2014

Customer service has evolved over time, and as mobile and social media usage increase, there are now a multitude of ways for the customer to receive support. Unified platforms bring together voice, email, mobile and social media to allows organisations to know as much information on the customer and their […]
December 17, 2013

How to Improve Your Communications Strategy and Consumer Engagement in 2014

Moving to interactive mobile services is becoming a viable business strategy for many organisations wanting to improve communications. Demand from consumers for instant information is increasing and they have no time for queues or being left endlessly (and on occasion, fruitlessly) on hold. Customers want immediate access to the information […]
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