Interactive Voice Solutions

Voice includes a core suite of voice connectivity and IVR applications, which have unlimited potential to improve your voice communications.

Voice enables the user to set up or manage your voice services as well as monitor and manage current activity. The platform also enables you to report and analyse call history, track performance and identify useful trends.

Increase customer satisfaction and develop brand loyalty
Never miss a customer call, with intelligent call handling
Improve your brand image with memorable numbers
Develop a national presence wherever your business is based

Future proof your business
Reduce business costs by improving call centre efficiency
Generate better business information
Improve business continuity and disaster recovery plans

Features

Inbound (IVR)

Manage and measure your inbound call activity.

Outbound (Voice Push)

Simultaneously delivered, pre-recorded messages.

Call flow builder

Build and implement Interactive Voice services.

Touchpoint Reporting

Measure and analyse your communication activity.

Call queuing

Automatically answer calls and hold them in a queue.

Fax to email

Target fax numbers to dedicated email addresses.

Call recording

Saved call recordings that can be found intuitively.

Call Routing

Route calls by time and location.

Voice to email

Send voicemail messages to email addresses.

Cross network coverage – For maximum customer access
Memorable – Five-digit short codes are easy to remember, increasing inbound calls and messages
Combine – Voice Short Codes support inbound calls and SMS
Alternative to non-geographical numbers – 0845, 0800, 090 which can be off-putting to consumers
Integrate – Same short code can be used for SMS, MMS and Video services

Voice Short Codes

Voice Short Codes are five-digit numbers which support both inbound SMS and calls and provide a great opportunity to extend the use of mobile to a broader range of interactive services and campaigns.

Benefits

Cross network coverage – For maximum customer access
Memorable – Five-digit short codes are easy to remember, increasing inbound calls and messages
Combine – Voice Short Codes support inbound calls and SMS
Alternative to non-geographical numbers – 0845, 0800, 090 which can be off-putting to consumers
Integrate – Same short code can be used for SMS, MMS and Video services