Customer service has evolved over time, and as mobile and social media usage increase, there are now a multitude of ways for the customer to receive support. Unified platforms bring together voice, email, mobile and social media to allows organisations to know as much information on the customer and their enquiries. Customer service in 2014 is about to take a leap forward!
Cinzia is the Group Marketing Coordinator for Oxygen8 Group. Born in Italy and holding a Master’s Degree in Strategic Marketing and Consulting, she’s perfectly placed to orchestrate transnational marketing activities. In 2012, she moved to England to begin a new academic and professional path abroad. She’s passionate about digital marketing, specialising in social media management and email marketing best practices.